Last Updated: 07/03/25

At 3D Custom Print, we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, process, store, and protect your information.

1. Data Controller Information

Company Name: 3DCustomPrint
Email: info@3DCustomPrint.co.uk
Website: www.3DCustomPrint.co.uk

2. What Personal Data We Collect

We may collect and process the following data:

  • Identity Data: Name, email address, phone number, and billing/shipping address.
  • Transaction Data: Details of payments and purchases.
  • Technical Data: IP address, browser type, operating system, and usage patterns.
  • Marketing Data: Your preferences for receiving communications from us.

3. Legal Basis for Processing Data

Under GDPR, we process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil orders and provide services.
  • Legitimate Interest: To improve our website, enhance customer service, and conduct business operations.
  • Consent: When you subscribe to newsletters or accept cookies.
  • Legal Obligation: To comply with regulatory requirements.

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.
  • Provide customer support.
  • Improve our website and services.
  • Send marketing communications (with consent).
  • Comply with legal and regulatory obligations.

5. Data Storage and Security

We store personal data securely and implement measures to protect it against unauthorised access, alteration, or disclosure. However, no online system is completely secure, so we encourage users to take precautions with their personal information.

6. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Request a structured, commonly used format of your data.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at info@3dcustomprint.co.uk.

7. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share it with:

  • Service Providers: Payment processors, delivery partners, and IT support providers.
  • Legal Authorities: If required by law or to protect our rights.

8. Cookies & Tracking

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

9. Data Retention

We retain personal data only as long as necessary to fulfil our services and comply with legal requirements. When no longer needed, data is securely deleted.

10. Changes to This Policy

We may update this GDPR policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this GDPR policy or wish to exercise your rights, please contact us:

3DCustomPrint
Email: info@3dcustomprint.co.uk
Website: www.3DCustomPrint.co.uk